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Posted: Monday, November 20, 2017 12:08 AM

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Description:


Owatonna Public Utilities is seeking a Customer Care Supervisor.

Primary responsibilities include:
• supervision of the Customer Service and Energy Conservation team members
• oversight of all communications to customers.

Qualifications for this position are:
• High School Graduate or GED is required. Two-years related college level training.

• 2 years utility company experience or an equivalent combination of experience and education that provides the knowledge and skills needed to direct the operation of a Customer Service Department is required.

• 2 or more years of customer service and collection experience is desired.

• Supervisory experience desired. • Good working knowledge of Microsoft Suite (Outlook, Excel, Word) is required.

• Must possess proficient planning/organization skills prioritizing all work activities of the department. Adapts to varying work situations, develops improved work processes, and completes goals and objectives on time.

• Responds promptly to customers’ needs. Ability to resolve complex/difficult customer issues. Maintains confidentiality.

• Develops workable implementation plans for the Department and communicates changes effectively.

If interested, an OPU Employment Application can be picked up at the OPU main office, 208 S. Walnut Avenue or obtained from our website at www.owatonnautilities.com. Completed applications must be received in our office by November 9, 2017.

Applications may be e-mailed to madsonm@owatonnautilities.com.

Return applications to:

Human Resource Manager Owatonna Public Utilities 208 S. Walnut Ave.
P.O. Box 800 Owatonna, MN 55060 Email:
Madsonm@owatonnautilities.com (507)446-5414 or 446-5488
Equal Opportunity Employer EOE - M/F/H/V

• Location: Owatonna, MN, Rochester

• Post ID: 26521052 rochestermn
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